[. . . ] Toll-Free Live Tech Support -- (1-800-828-4040) This option provides live telephone technical support, free of service charges, MondaySaturday (excluding holidays), during your product's 1 year limited warranty period. Telephone Device for the Deaf (TDD) support is available at (1-866-251-3752). 4. Extended Service and Support -- www. canonesp. com Canon CarePAK Extended Service Plan is a cost-attractive and easy-to-use extended service program that provides up to three full years of service and support coverage at a very attractive price. CarePAK offers toll-free Canon technical support and includes Canon's superb InstantExchange product replacement program. [. . . ] You are recommended to use the cable no longer than 3 meters (10 feet). The operating system of your computer supports the USB 2. 0 Hi-Speed connection. Obtain the latest version of the OS update program and install it on your PC. Obtain the latest version of the USB 2. 0 Hi-Speed driver and install it on your PC. For details on checking the above, contact the maker of your computer, USB cable, or USB hub. Your environment is See "Printing Speed Is Slow / USB 2. 0 Hi-Speed Connection Does Not Work" on not fully compatible page 68. with USB 2. 0. When you connect to a computer running Windows XP, the screen shows the warning message "Hi-speed USB device plugged into non-hi-speed USB hub" or "This device can perform faster" 68 Troubleshooting The Printer Is Vibrating Problem The Printer Is Vibrating Possible Cause The printer is shaking the ink tanks Try This When the POWER lamp flashes blue and the printer vibrates, the printer is shaking the ink tanks. This is not a malfunction, so wait until the POWER lamp stops flashing and stays lit, and the printer stops vibrating. Do not open the Top Cover while the printer is operating (the POWER lamp is flashing blue). Print Results Not Satisfactory or Contains Errors Problem Printing is Blurred/ Colors are Wrong/ White Streaks appear Possible Cause Try This Print Head nozzles are Open the Top Cover and check if all ink lamps are lit. When a specific color is missing from the nozzle check pattern, clean the Print Head. The particle concentration of the ink becomes uneven in the ink tank, and this is not the optimum condition of the ink for printing The particles of the ink may settle toward the bottom of the tank. Ensure that the paper you are using is compatible with Borderless Printing. See "Paper Feed Roller is dirty" in "Paper Does Not Feed Properly" on page 75. If the inside of the printer is stained with excess ink, the printed paper may be smudged. See "Cleaning the Inside of the Printer" in the User's Guide on-screen manual. Select the Prevent paper abrasion check box to widen the clearance between the Print Head and the loaded paper. The settings here are also applied under Direct Printing from a digital camera. Clear the Prevent paper abrasion check box once printing is complete, and then click Send. Paper abrasion can be prevented by pressing the RESUME/ CANCEL button on the printer. With the printer on, hold down the RESUME/CANCEL button until the POWER lamp flashes blue seven times, and then release the button. Board paper or especially thick paper is used If you are printing on board paper or especially thick paper (from 0. 6 mm / 23 mil to 1. 2 mm / 47 mil), select Board Paper from Media Type in the printer driver. The printed surface may be scratched or a malfunction may occur if Media Type is set to anything other than Board Paper. [. . . ] 48 Printing with Macintosh . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Printing with Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 R Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93 Replacing an Ink Tank . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [. . . ]